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Urban Reads Bookstore

3008 Greenmount Ave.

Baltimore, MD 21218

443.552.1094

oururbanreads@gmail.com

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Returns & Shipping policy

No refunds. Only exchanges provided with the product in the same condition as it was in when it was sent out. 

FAQ'S


Q. When Will My Order Ship?

A. Orders are usually processed and shipped within 1~3 working days of purchase.

Q. How Long Does Shipping Take?

A. Shipping times vary as we do ship worldwide and it’s based on your location.

Q. Estimated Delivery Time

A. 7~12 business day (United States/United Kingdom/Canada Countries)
Your tracking number will be updated 1~2 working days after your order has been shipped.

Q. What Is Your Return Policy?

A. No refunds, exchanges only within 3 days from the delivered date.


Request:
 

1. Items received unused, undamaged, and in original package.

 

2. We do not offer exchanges on anything that’s not a book.

 

3. Return shipping fees are at the customer's own expense. Original shipping fees are non-refundable. You will need the return invoice from us to put in your package to return. Without it, your return credit won’t be applied. You must email oururbanreads@gmail.com for a refund request with the order number.



4. Tax Policy
Import Taxes And Tariffs
You are responsible for all import duties and duties that may be charged when the article passes through customs. When your ordered goods arrive in your country, you must pay taxes. We advise you to familiarize local tax regulations before ordering.


If you refuse delivery of a parcel due to import duties or taxes, you assume all liability for all costs involved in returning the item to us. You are also liable for any import duties or taxes incurred during the return process.



Q. How to Return?

A. If you wish to return items, please email oururbanreads@gmail.com

Please include the full name, number, email and order number, and items you wish to return.



Q. What Methods of Payment Do You Accept?

A. We accept all credit and debit cards.

Need additional help? You can contact us via oururbanreads@gmail.com

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